kimmy Privacy Policy

This page describes what we collect when you use kimmy and how we keep that data protected. We gather information to verify your account, process deposits and withdrawals, settle game results, and comply with financial regulations in the jurisdictions where we operate. Your data is encrypted, stored securely, and accessed only by authorized kimmy staff or as required by law.

We at kimmy are committed to transparent data handling. You have rights over your information—you can request access, correction, or deletion subject to our legal obligations. This policy explains those rights, how we use third-party processors, what cookies we place on your device, and how to contact us with privacy concerns.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on kimmy

We collect your name, email address, phone number, and date of birth when you register a kimmy account. During identity verification (KYC), we also collect government-issued ID details, proof of address, and bank account or e-wallet information linked to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). This verification is required by Indonesian financial regulations and protects both you and our platform from fraud.

We record every transaction on kimmy—every deposit, bet, game session, withdrawal, and account change. This data includes stakes, odds, settlement results, timestamps, IP addresses, and the payment method used. We also log your login attempts, password resets, two-factor authentication events, and any support interactions you have with our team.

Our servers may sit outside your jurisdiction; data transfers occur securely and in compliance with applicable law. We retain transaction records for a minimum of two years to meet regulatory requirements in the regions where we operate.

Personal data

Name, email, phone, date of birth, government ID, address proof.

Transaction data

Deposits, bets, game results, withdrawals, timestamps, payment methods.

Technical data

IP address, device type, browser, login events, security changes.

Support data

Messages, support tickets, dispute records, account communications.

How we use your data on kimmy

We use personal data to verify your identity, process your deposits and withdrawals, settle your bets, and calculate payouts for Liga 1, Piala AFF, Champions League, and other markets on kimmy. We also use data to prevent fraud, detect unusual account activity, and comply with financial reporting obligations in the jurisdictions where we operate.

Your transaction history is used to review withdrawal requests and detect patterns consistent with money laundering or other financial crimes. We may also use your data to improve our platform (anonymized for analytics) and to communicate with you about account security, payment method updates, or service maintenance. We do not share your data with marketing partners or third-party advertisers.

If you contact our support team during high-volume periods—such as Liga 1 weekends, Piala AFF tournaments, or holidays like Idul Fitri and Idul Adha—we may use your support ticket and communication history to train our staff and improve response times. Your data remains confidential within our organization.

Third-party processors and data transfers

We use third-party service providers to process payments, verify identity, host our servers, and handle customer support. These processors are subject to strict confidentiality agreements and process your data only on our instructions. Examples include payment gateway operators, identity verification services, cloud hosting providers, and email communication platforms.

When you withdraw funds to your online payment, e-wallet, mobile banking, or bank account via our system, the payment processor receives your account details to process the transfer. Similarly, when you deposit via local payment or virtual account (online payment, e-wallet, mobile banking, or local payment), those financial institutions receive the necessary details to complete the transaction. We do not control how those third parties store or use your data beyond the immediate transaction.

We may also disclose your data if required by law—for example, if a court order, government agency, or financial regulator requests information. In such cases, we attempt to notify you unless legal restrictions prevent us from doing so.

Your rights over your data on kimmy

You have the right to request access to all personal data we hold about you on kimmy. You can also request correction of inaccurate information or deletion of data subject to our legal obligations to retain it (typically two years for transaction records). To exercise these rights, contact our support team via your account dashboard.

You can update your account settings (email, phone number, payment method) at any time. If you close your account, we retain your data for the retention period but mark the account inactive. You may request reactivation if needed.

We offer two-factor authentication to strengthen your account security. You can enable it in your account settings. We recommend using it, especially if you manage larger account balances or live in high-activity cities like Jakarta, Surabaya, Bandung, or Medan where account takeover attempts may be more common.

Cookies and device tracking on kimmy

We place cookies on your device to maintain your session, remember your preferences, and improve your experience on kimmy. Most cookies are essential for the platform to function (session cookies, security tokens). Some are optional analytics cookies that help us understand how users interact with our site; you can decline these in your browser settings without affecting core functionality.

Cookies are stored on your device and accessed by your browser when you visit kimmy. We do not use cookies to track you across other websites. Third-party analytics providers (such as server log analysis tools) may receive anonymized, aggregated data but cannot identify you personally.

You can manage cookies in your browser settings. Disabling cookies may affect your ability to log in or use certain features on kimmy. We do not sell cookie data or use it for marketing purposes outside our platform.

Contact us about privacy on kimmy

If you have questions about this privacy policy, want to request data access or deletion, or have privacy concerns, contact our support team through your account dashboard. You can also email our data protection officer for formal requests. We aim to respond to privacy inquiries within five business days in most cases.

This policy may be updated from time to time. We will notify you of material changes via email or a prominent notice on kimmy. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their jurisdiction's law. If you believe we are not complying with this privacy policy or applicable data protection law, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.

Summary: how we protect your data on kimmy

We at kimmy collect personal, transaction, and technical data to operate our platform, verify your account, process deposits and withdrawals, settle game results, and comply with financial regulations. We store this data securely, encrypt it in transit, and access it only for legitimate business purposes or as required by law.

We use third-party service providers (payment processors, identity verifiers, hosting providers) to support our operations. These partners are bound by strict confidentiality agreements. Your data may be transferred outside your jurisdiction but only with appropriate security safeguards.

You have rights over your data—you can request access, correction, or deletion subject to our legal obligations. You can update your account settings and enable two-factor authentication. If you have privacy concerns, contact our support team through your account dashboard. We are committed to transparent, compliant data handling and will respond to your inquiries promptly.